Our helpline service provides support for women and girls aged 13 and over who have experienced rape, sexual assault or sexual abuse. It doesn’t matter if these experiences happened a long time ago or if they were reported to the police. You are under no obligation to disclose to us what has happened to you, we can work with you on the issues and symptoms you have as a result of your experiences.
You can also use the helpline if you are a friend or a family member of a woman who is a survivor of sexual violence. We can provide support and information to workers who have a service user or colleague who has disclosed experiences of sexual violence.
It’s free to call our helpline from landlines and most mobile networks. Our number is withheld so it won’t appear in your bill or call list. We don’t record call and we can’t see your number when you phone us. Our helpline is confidential which means that we won’t share your information with any other agencies unless you ask us to. The only exceptions to this is if you tell us that there is a child who is being harmed or if you tell us you are in the process of committing suicide. If you tell us there’s a child being harmed we will talk to our child protection officer and, if we know where the child is, we may contact a social worker. If you tell us you are in the process of committing suicide and we know where you are we will call an ambulance.
Please do not call our helpline in medical emergency. If you have a medical emergency please dial 999 and ask for an ambulance.
We recruit new volunteers regularly for an extensive training course to give you the necessary skills to work on our busy and challenging helpline. We will train you to work on the helpline, to provide email support and instant messaging support. We will train you on a range of issues including trauma, domestic abuse and the impact of sexual violence. If you want more information please call or look at our news section for latest info on volunteer recruitment. You can also email us for more information.
Click here to send us a message through our live chat system. It’s free and anonymous, and online now.
Click here to find out more about how you can support the centre’s work.